Privacy Policy

Experlu Limited. ("Experlu") provides this Privacy Policy to let you know our policies and procedures regarding the collection, use and disclosure of information through https://www.experlu.co.uk (the "Site"), and any other websites, features, applications, widgets or online services that are owned or controlled by Experlu and that post a link to this Privacy Policy (together with the Site, the "Service"), as well as any information Experlu collects offline in connection with the Service. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. Note that we combine the information we collect from you from the Site, through the Service generally, or offline.

Please note that certain features or services referenced in this Privacy Policy may not be offered on the Service at all times. Please also review our Terms of Service, which governs your use of the Service. We have provided short summaries in this Privacy Policy to help you understand what information we collect, how we use it, and what choices or rights you may have. While these summaries help explain some of the concepts in a simple and clear way, we encourage you to read the entire Privacy Policy to understand our data practices.

1. INFORMATION COLLECTION

Users of the Service may be Clients or Experts.

Information You Provide to Us

When you use the Service, you may provide us with information about you. This may include your name and contact information, financial information to make or receive payment for services obtained through the Experlu platform, or information to help us fill out tax forms. When you use the Service, we may also collect information related to your use of the Service and aggregate this with information about other users. This helps us improve our Services for you. You may also provide us with information about your contacts or friends if, for example, you'd like to add those contacts to a message room. Agencies may also provide us with information about Freelancers associated with the Agency.

Personal Information: In the course of using the Service (whether as a Client or Freelancer), we may require or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you ("Personal Information"). Examples of Personal Information include your name, email address, company address, billing address, and phone number.
Payment Information: If you use the Service to make or receive payments, we will also collect certain payment information, such as credit card, PayPal or other financial account information, and billing address.
Identity Verification: We may collect Personal Information, such as your date of birth or taxpayer identification number, to validate your identity or as may be required by law, such as to complete tax filings. We may request documents to verify this information, such as a copy of your government-issued identification or photo or a billing statement.
General Audience Service: The Service is general audience and intended for users 18 and older. We do not knowingly collect Personal Information from anyone younger than age 18. If we become aware that a child younger than 18 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information from our files. If you are the parent or legal guardian of a child younger than 18 and believe that Experlu has collected Personal Information from your child, please contact us at: hello@experlu.com.
Non-Identifying Information/Usernames: We also may collect other information, such as post codes, demographic data, information regarding your use of the Service, and general project-related data ("Non-Identifying Information"). We may aggregate information collected from Experlu registered and non-registered users ("Experlu Users"). We consider usernames to be Non-Identifying Information. Usernames are made public through the Service and are viewable by other Experlu Users.
In some cases, we may render Personal Information (generally, email address) into a form of Non-Identifying Information referred to in this Privacy Policy as "Hashed Information." This is typically accomplished using a mathematical process (commonly known as a hash function) to convert information into a code. The code does not identify you directly, but it may be used to connect your activity and interests.
Combination of Personal and Non-Identifying Information: Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers in a way that enables you to be identified (for example, combining information with your name). But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your viewing preferences). We may combine your Personal Information with Non-Identifying Information, but Experlu will treat the combined information as Personal Information.
Collection of Third Party Personal Information: We collect the following personal information from you about your contacts or friends: First name, last name, and email address when you provide it to us for the purpose of adding your contacts to a message room.

You do not have a statutory obligation to provide us with any information, but you may have a contractual obligation to do so, and if we do not receive certain information from you, then we will not be able to provide our Service to you. If you have any questions regarding whether provision of information is mandatory and the consequences for withholding such information, please contact us using the contact information below.

Information Received from Third Parties

Third parties may also give us information about you. If we combine that information with information about you collected through the Service, we will still treat that combined information as set forth in this Privacy Policy.

We also may receive information about you from third parties. For example, we may supplement the information we collect with outside records or third parties may provide information in connection with a co-marketing agreement or at your request (such as if you choose to sign in with a third-party service). If we combine the information we receive from others with information we collect through the Service, we will treat it as described in this Privacy Policy.

Information Collected Automatically

Like other online companies, we receive technical information when you use our Services. We use these technologies to analyze how people use our Services, to improve how our Site functions, to save your log-in information for future sessions, and to serve you with advertisements that may interest you.

We and our third party service providers, including analytics and third party content providers, may automatically collect certain information from you whenever you access or interact with the Service. This information may include, among other information, the browser and operating system you are using, the URL or advertisement that referred you to the Service, the search terms you entered into a search engine that led you to the Service, areas within the Service that you visited, which links you clicked on, which pages or content you viewed and for how long, other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages and other information commonly shared when browsers communicate with websites. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, and to improve marketing, analytics, and site functionality.

The information we collect also includes the Internet Protocol ("IP") address or other unique device identifier ("Device Identifier") for any device (computer, mobile phone, tablet, etc.) used to access the Service. A Device Identifier is a number that is automatically assigned or connected to the device you use to access the Service, and our servers identify your device by its Device Identifier. Some mobile service providers may also provide us or our third party service providers with information regarding the physical location of the device used to access the Service.

Experlu and its experts use cookies or similar technologies to analyse trends, administer the website, track users' movement around the website and the mobile app, and to gather demographic information about our user base as a whole. The technology used to collect information automatically from Experlu Users may include the following:

Cookies: Like many websites, we and our marketing experts, affiliates, analytics, and service providers use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use both persistent cookies that remain on your computer or similar device and session ID cookies, which expire at the end of your browser session. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functionality of the Service.
Web Beacons: We and our marketing experts, affiliates, analytics, and service providers may also employ software technology known as "web beacons" and/or "tracking tags" to help us keep track of what content on our Service is effective and to serve relevant advertising to you.
Embedded Scripts: We and our marketing experts, affiliates, analytics, and service providers may also employ software technology known as an Embedded Script. An Embedded Script is programming code that is designed to collect information about your interactions with the Service, such as the links you click on.

In addition, we and our marketing experts, affiliates, analytics, and service providers may use a variety of other technologies (such as tags) that collect similar information for security and fraud detection purposes and we may use third parties to perform these services on our behalf.

HOW WE RESPOND TO DO NOT TRACK SIGNALS

Experlu does not respond to Do-Not-Track signals.

Please note that your browser setting may allow you to automatically transmit a "Do Not Track" signal to websites and online services you visit. There is no consensus among industry participants as to what "Do Not Track" means in this context. Like many websites and online services, Experlu does not alter its practices when it receives a "Do Not Track" signal from a visitor's browser.

Client Profiles

Experts and clients may create a profile, with certain or all information publicly available.

You may have the opportunity to create a profile, which consists of information about you, and may include Personal Information, photographs, examples of your work, information on work previously performed via the Service and outside the Service, skills, tests taken, test scores, feedback/rating information and other information, including your username ("Profile"). The information in your Profile may be visible to all Experlu Users and the general public subject to the privacy choices you make within your Experlu Profile. You may edit certain information in your Profile via your account and may choose to limit who is able to view certain content you post to your Profile. Clients and Agencies of associated individual users or companies may also have the opportunity to create an organization Profile. If, in any case, you believe that an unauthorized profile has been created about you, you can request for it to be removed by contacting us at https://www.experlu.co.uk or hello@experlu.com.

Messaging

Experts and Clients may communicate with each other through the Service. For example, Experts and Clients may wish to discuss Client needs and proposals. If you communicate with a Client, that Client will also be a "data controller" with respect to such communications.

Community Forums

We may offer public forums or blogs. If you participate, your comments and questions will be publicly displayed.

The Service may provide you the opportunity to participate and post content publicly in forums, on blogs, through interactive features on Experlu and through other communication functionality ("Community Forums"). You may choose, through such features or otherwise, to submit or post questions, comments, or other content (collectively, "User Forum Content"). Please note that certain information, such as your name and Profile may be publicly displayed on the Service along with your User Forum Content. Please note that your use of Community Forums is subject to the Experlu Forum Rules and our Terms of Service.

Note that anything you post to a Community Forum is public - others will have access to your User Forum Content and may use it or share it with third parties. If you choose to voluntarily disclose Personal Information in your User Forum Content or use Community Forums to link to your Profile, that information will be considered public information and the protections of this Privacy Policy will not apply.

Testimonials

We display personal testimonials of satisfied customers on our Service, in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at hello@experlu.com

Feedback

We collect feedback from Experlu Users about their experience with other Experlu Users of our Service. Please note that any feedback you provide via the Service or feedback provided about you is publicly viewable via the Service. On very rare occasions, we may remove feedback pursuant to the relevant provisions of our Terms of Service.

Social Networking Services

You may register for an account directly with our Site, or through a social networking service. If you register with a social networking service (or later link one), we will collect certain information about you from that social networking service, and what we collect depends on your privacy settings with that social networking service. The Service may also allow you to "like" or share content with social networking services.

You may register to join the Service directly via the Service or by logging into your account with a third party social networking service ("SNS") via our Service. If you choose to register via an SNS, or to later link your account to an SNS, we will use the Personal Information you have provided to the SNS to create your account. Note that the information we collect from and through an SNS may depend on the privacy settings you have set with the SNS and the permissions you grant to us in connection with linking your account with an SNS.

The Experlu Service also may permit additional interactions between it and a third party website, service, or other content provider, such as enabling you to "like" or share content to a third party SNS. If you choose to "like" or share information from or via our Service with a third party site or service, that information may be publicly displayed, and the third party may have access to information about you and your use of our Service.

You represent that you are entitled to use your SNS account for the purposes described herein without breach by you of any of the terms and conditions that govern the SNS. You can disable the link between your Experlu account and your SNS account at any time through the "Settings" section of our Service.

2. USE OF INFORMATION

We use information collected through the Service to provide and improve the Service, process your requests, prevent fraud, provide you with information and advertising that may interest you, comply with the law, and as otherwise permitted with your consent.

WE USE INFORMATION WE COLLECT:

To provide and improve the Service, complete your transactions, address your inquiries, process your registration, verify the information you provide is valid, and for compliance and internal business purposes.
To contact you with administrative communications and Experlu newsletters, marketing or promotional materials and other information that may be of interest to you.
To tailor content we display to you and offers we may present to you, both on the Service and elsewhere online.
To administer and develop our business relationship with you and, if applicable, the corporation or other legal entity you represent.
To assess your proposal to perform a job for Experlu and prepare related governmental and internal statistics reports.
To enforce and comply with the law, including to conduct an investigation, to protect the property and rights of Experlu or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, fraudulent, unethical or legally actionable activity.
For the purposes disclosed at the time you provide your information, with your consent, and as further described in this Privacy Policy.

We use your Personal Information for the purposes described above:

To Honor Our Contractual Commitments to You. Much of our processing of Personal Information is to meet our contractual obligations to our investors, or to take steps at Users' request in anticipation of entering into a contract with them.
For Our Legitimate Interests. In many cases, we handle Personal Information on the grounds that it furthers our legitimate interests in commercial activities.
Providing our Site and Service.
Analyzing and improving our business.
Communications, including marketing and responding to your inquiries about our services.
Addressing information security needs and protecting our Users, Experlu, and others.
Managing legal issues.
To Comply with Legal Obligations. We need to use and disclose Personal Information in certain ways to comply with our legal obligations.

3. DATA RETENTION

Unless you request that we delete certain information, we delete the information you submit to verify your identity after 30 days and we retain other information we collect for at least 5 years. Your information may persist in copies made for backup and business continuity purposes for additional time. If you choose to provide us with Personal Information, we encourage you to routinely update the data to ensure that we have accurate and up-to-date information about you.

5. THIRD PARTY ANALYTICS PROVIDERS, AD SERVERS AND SIMILAR THIRD PARTIES

We may work with advertising agencies and vendors who use technology to help us understand how people use our Site. These vendors may use technologies to serve you advertisements that may interest you. You can choose to opt out of receiving interest-based advertising.

Experlu works with (or may in the future work with) network advertisers, ad agencies, analytics service providers and other vendors to provide us with information regarding traffic on the Service, including pages viewed and the actions taken when visiting the Service; to serve our advertisements on other websites, within mobile apps and elsewhere online; and to provide us with information regarding the use of the Service and the effectiveness of our advertisements.

6. YOUR CHOICES AND RIGHTS

You have certain choices regarding how we may communicate with you.

Registered Experlu Users may update their choices regarding the types of communications you receive from us through your online account. You also may opt-out of receiving marketing emails from us by following the opt-out instructions provided in those emails.

All Users may request access to or correction of any Personal Information we have about them or close their account and/or request deletion of all Personal Information we have about them. In certain jurisdictions, Users may have certain rights with regard to their Personal Information.

Upon request Experlu will provide you with information about whether we hold any of your personal information. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information.

Depending on where you are located, you may have certain rights with regard to your Personal Information. For example, if you are located in the European Economic Area ("EEA"), you may contact us to request a restriction on processing, object to processing, or exercise other rights with respect to your Personal Information.

We will use commercially reasonable efforts to honour your requests for deletion; however, certain information will actively persist on the Service even if you close your account, including messages you posted to the Service.

7. SECURITY

We take a number of steps to protect your data, but no security is guaranteed.

Experlu takes commercially reasonable steps to help protect and secure the information it collects and stores about Experlu Users. All access to the Site is encrypted using industry- standard transport layer security technology ("TLS"). When you enter sensitive information (such as tax identification number), we encrypt the transmission of that information using secure socket layer technology ("SSL"). We also use HTTP strict transport security to add an additional layer of protection for our Experlu Users. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

8. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

Because we are a EU/UK company, we process and store your information in the EU and our service providers may process and store it elsewhere.

Experlu is a EU company. If you are located outside the EU/UK and choose to provide information to us, Experlu transfers Personal Information to the EU/UK for processing, and our service providers may process Personal Information in the EU/UK and elsewhere.

When we transfer Personal Information from territories in the EEA or with similar laws to our affiliates or service providers in the UK and elsewhere outside the EEA, we rely on approved data transfer mechanisms, including standard contractual clauses approved by the European Commission and the Privacy Shield, as described below.

9. LINKS TO OTHER SITES

Our Service contains links to other websites. If you choose to click on a third party link, you will be directed to that third party's website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices.

We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information. We encourage you to read the privacy policies or statements of the other websites you visit.

10. PUBLIC PROFILE

The profile you create on our Site will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal.

11. PHISHING

Phishing websites imitate legitimate websites to obtain personal or financial information. Identity theft and the practice currently known as "phishing" are of great concern to Experlu.

If you believe you have received an email or had a similar interaction with a third party pretending to be Experlu, please report it at https://www.experlu.co.uk.

12. CHANGES TO THIS POLICY

We may change this Privacy Policy. If we make material changes, we will provide notice.

Experlu may update this Privacy Policy at any time and any changes will be effective upon posting. In the event that there are material changes to the way we treat your Personal Information, we will display a notice through the Services prior to the change becoming effective. We may also notify you by email, in our discretion.

13. CONTACTING US

If you have any questions about this Privacy Policy, please contact us at https://www.experlu.co.uk or hello@experlu.com.

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